For this phase, we made some research about problems found in moving, limiting the research to people who move inside Madrid, so we could attack a more concrete problem.
Also, we did 4 different interviews of people who recently moved so they could tell us about the issues they had.
The main problem that we found is that people usually have leftovers after they move, because they don't have where to have them in the new house or because they don't want it anymore.
Process
Secondary Research
Interviews